The following terms and conditions (“Terms and Conditions”) are valid between you and Thorborg AB ie. Manu (“Manu, “we”, “us”, “our”) and apply to all use of and orders placed on Manu’s website, www.manumatters.com (the "Website"), and orders made by telephone or e-mail with Manu’s Customer Care.
By visiting the Website and/or making a purchase on the Website and thereby engaging in our “Service”, you confirm that you have read and agree to the Terms and Conditions, including additional terms and conditions referenced herein and/or made available by hyperlink, e.g. the Privacy Policy. Please ensure you have read and understood the Terms and Conditions before you place an order.
These Terms and Conditions apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions e are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Manu reserves the right to update, revise or replace any part of these Terms and Conditions at any time. You can review the most current version of the Terms and Conditions on this page. The date of the latest update is found in the final section of the Terms and Conditions. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The Website is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
2. Products
Manu does not guarantee that all products presented on the Website are in stock or available for purchase and reserve our right to stop selling a product. Products purchased on the Website are subject to return or exchange according to our Return policy, see more on right of withdrawal under point 10 below.
Manu aims to always describe and represent the products on the Website as accurately as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Manu cannot be held responsible for any such discrepancy.
We reserve the right to discontinue a product at any time.
3. Prices
Upon your first visit to the Website, a pop-up window will appear and request that you confirm your location and currency. You can also update your preferred currency at any time in the footer of the website. Prices on the Website are shown in either (SEK) Swedish krona, (DKK) Danish krona, (NOK) Norwegian krona, (GBP) British pound, Dollar (USD) or (EUR) Euro where you are visiting the Website from. Prices and delivery costs are shown including VAT within the EU, Norway and UK.
The prices and delivery costs shown on the Website may vary from time to time and Manu is not bound by the price until we have accepted the order by sending the shipping confirmation to you. Prices for our products are subject to change without notice at any time.
Please note that delivery costs are not included in the prices for the products. The delivery costs are shown in connection with the shipping methods in the checkout.
If you have placed an order and the price has changed before we have accepted your order, see section 7, we will notify you by email about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Manu always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order the amount will be repayed to you. Please note that Manu may cancel your order even if it has been accepted by us under the condition that you realize or should have realized that the price information was incorrect.
4. Placing an order
Please ensure that you have read and understand the Terms and Conditions before you place an order. To place an order on the Website, you must be at least the age of majority in the country, state or province that you are located in. Manu reserves the right to refuse service to anyone for any reason at any time.
Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any incorrect information. Please note that products in your cart are not reserved and may be purchased by other customers until your order has been placed at checkout, processed, and accepted by Manu. You agree to provide current, complete and accurate purchase and billing information for all purchases made on the Website.
Prolonged inactivity may cause your connection to the Website to fail, and your selection of products to be lost. In that case, you will be required to re-enter your selection of products to the shopping bag.
If you have issues with placing an order on the Website, please contact Manu Customer Care at hi@manumatters.com. If you have placed an order that you wish to cancel, please contact Manu Customer Care at hi@manumatters.com and we will issue a refund or cancel your invoice. Please note that we are unable to cancel an order once it has started to be processed by our warehouse.
5. Order confirmation
Once you have placed your order, Manu will send you an automatic order confirmation via email or SMS to confirm that your order has been received and that we will start to control the availability of the product(s). Please note that the order confirmation email is an acknowledgment that we have received your order and is not an acceptance of the order.
6. Acceptance and shipping confirmation
Please note that all orders placed on the Website are subject to acceptance by Manu. We reserve the right to refuse any order you place with us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
7. Shipping and Delivery
We currently ship all orders from our micro-factories in Malmö. or Stockholm, Sweden. We ship internationally.
In our commitment to sustainability, all products are made on demand. Due to this manufacturing process, delivery times may vary. We always strive to ship your order within a maximum of 2 weeks. However, if we anticipate any delays beyond this timeframe, we will notify you promptly via email or SMS.
Delays may occur due to payment authorization and/or stock availability. Once your order has left our warehouse, it cannot be canceled. However, if Manu fails to deliver your order within 60 days, you may have the right to cancel the purchase.
Your order will be delivered to your local delivery point or to your home, depending on your chosen delivery method. You will receive a delivery notification via SMS when your package is ready for collection or delivery. All orders are fully traceable by clicking on "View my order" in your order confirmation email or by using the tracking number provided in your shipping confirmation email.
8. Copyright
Copyright in the documents provided in this Website (including, without limitation, the trademarks of Manu logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Manu and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Manu. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
9. Trademarks
Manu’s trademarks include but are not limited to the Manu name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.
10. Information on the Website
Manu cannot guarantee that the information on the Website does not contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to update and correct all content and information on the Website without prior notice.
Part of the services provided through the Website are maintained by third party operators. In situations where Manu acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Manu cannot be held responsible for any damage caused from using the Website or, for that matter, not being able to use the Website. Manu cannot guarantee problem-free, uninterrupted, and secure access to the Website.
11. Links
The Website may contain links to third-party Websites beyond our control. We cannot be held liable for content or privacy policies of such Websites.
12. Responsibility
Manu liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Manu assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Manu's liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, Manu's obligations will be suspended. The contract between you and Manu can, in such cases, be partially or fully terminated by yourself or by Manu.
13. Personal information
Your submission of personal information through the Website is governed by our Privacy Policy.
14. User-generated content, customer reviews and other voluntary submissions
If you share with us certain specific submissions (for example contest entries), creative ideas, suggestions, proposals, plans, reviews, or other materials, with or without a request from us and whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
15. Governing law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.
16. Version of the Terms and Conditions
The latest update of the Terms and Conditions of Manu was made in January, 2024.
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